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KIDS Harper merino sweater

Navy
58 EUR
Contact one of our stores at Stabekk (+47 921 55 998) or Vinderen (+47 466 36 821) to see if we have available stock in store. We also ship from both stores. If you wish to get notified when the product is back in stock go to "Notify me". Save for later Notify me
DESCRIPTON

Harper merino sweater has a straight fit, with a high turtle neck. With its fluffy arms and rib knit sleeves, this sweater gives the little extra to the basic style. Dress it up or down as you like, this will fit every occasion.

DETAILS

100% merino wool

MATERIAL & CARE

Merino wool care:
• Machine wash on wool program at Max. 30° degrees – gentle cycle
• No tumble dry – flat dry
• Wool detergent
• Wash only when necessary
• Iron at low temperature – on reverse

To properly care for your Merino wool garment, we recommend machine washing it on wool program with a gentle cycle with a maximum temperature of 30°C, use wool detergent and a washing bag for extra care. Merino wool garments don’t need to be washed after every use, sometimes it’s enough to air them out. After washing, lay the garment flat to dry in its natural shape, avoiding direct sunlight. Merino wool garments typically do not require ironing, but if necessary, use an iron at low temperature and iron on reverse. You can also place a piece of fabric between the iron and the garment for added protection.

To avoid washing the garment unnecessarily we recommend to spot clean as much as possible, and you can easily refresh your garment by airing it out or insert it in a freezer for 48 hours. This is both better for the environment and is very efficient to remove unwanted odor.

MERINO WOOL

Wool program 30 degrees
Timeless design
100% Merino wool
Reflects sunlight
Damp
Flattering
Natural
Be gentle

FAQ

Spørsmål?

How can I get in touch with Customer Service?

You can contact Customer Service at hello@ellaandil.com at any time and we will be happy to help you. The Customer Service team is working from 9am to 17pm from Monday to Friday and will strive to answer your email within 48 hours.

Where can I see and try your garments?

We have many great multibrand stores who carry our brand. In addition to these stores we have two own ella&il Concept Stores. These two stores are located at Stabekk and Vinderen. Our Stabekk Store is located 10 minutes outside Oslo downtown. The address is Gamle Drammensvei 38, 1369 Stabekk. You can reach this store by calling +47 921 55 998. Our Vinderen store is located 10 minutes outside downtown Oslo. The address is

Slemdalsveien 72, 0373 Oslo. You can reach this store by calling + 47 466 36 821.

Do you have your own ella&il stores?

We have two own ella&il Concept Stores. These two stores are located at Stabekk and Vinderen. Our Stabekk Store is located 10 minutes outside Oslo downtown. The address is Gamle Drammensvei 38, 1369 Stabekk. You can reach this store by calling +47 921 55 998. Our Vinderen store is located 10 minutes outside downtown Oslo. The address is Slemdalsveien 72, 0373 Oslo. You can reach this store by calling + 47 466 36 821. In addition we do also pop-up at other locations at different times. See opening hours for the stores HERE at any time.

How will I know if you received my order?

After placing an order, you will receive an email confirmation to the email address registered for the purchase. This email has got ‘Order Confirmation’ in the subject field and should be received within 24 hours from order placement. If you fail to receive such an order confirmation, please check your junk folder. If you do not find this ‘Order Confirmation’ in your mailbox, please contact us at hello@ellaandil.com.

I did not get an order confirmation?

After placing an order, you will receive an email confirmation to the email address registered for the purchase. This email has got ‘Order Confirmation’ in the subject field and should be received within 24 hours from order placement. If you fail to receive such an order confirmation, please check your junk folder. If you do not find this ‘Order Confirmation’ in your mailbox, please contact us at hello@ellaandil.com.

Can I cancel my order after it has been placed?

An order cannot be changed or cancelled after it has been placed on our website. Our warehouse in Oslo processes the orders placed on our website continuously and we strive to deliver all orders as quickly as possible.  Consequently, we are not able to cancel or change your order at this time as it has been handled too far in the process. You are of course welcome to return the process within 30 days of purchase. Please click HERE to read more about our return process.

How do I return a package?

Return policy online: 

ella&il offer a 30-day return policy for online purchases. This also applies to items bought on sale. Please make sure that the product(s) must be returned in their original condition with all original tags and hangtags attached. The product(s) also needs to be unused and undamaged. If you have ordered multiple products, make sure to put them in their original plastic bag. Returns are closely inspected upon delivery, and we reserve the right to refuse any item(s) that do not match the above criteria’s. Please note that if you have purchased an ella&il item from another retailer, please consult directly with the retailer in regard to their policies. ella&il is not responsible for products purchased from other retailers.

We have one guideline for returning orders within Norway and a different guideline if you are an international customer wanting to return a product.

 

Returns within Norway

There are two different options for returning the item(s) in Norway:

  1. Send the item(s) back to our warehouse
  2. Deliver the item(s) directly to our own store at Stabekk

 

  1. Send the item(s) back to our warehouse

You have 30 days to return from the date you placed your order.

The return is made by doing the following:

  • Register your return online at www.ellaandil.com/delivery-and-returns/
  • Fill out the form and receive a QR code and your receipt for the return
  • Deliver the package at PostNord post office and show them your QR code. They will make a return label for you
  • Make sure the package gets registered

 

By doing the steps above you are all set – and will get an email confirmation from us as soon as we receive the parcel. The shipping fee will not be refunded. The return cost is 69 NOK and this cost will be deducted from the original amount paid.

 

  1. Deliver the item(s) directly to our own concept store at Stabekk

The second option is to return your item(s) directly back to our concept store at Stabekk. You have 30 days from when you placed your order to deliver it back to our Concept Store.

The return is made by doing the following:

  • Register your return online at www.ellaandil.com/delivery-and-returns/
  • Fill out the form, choose “return in store” and get your  receipt for the return
  • Deliver the package at our store and show them your receipt

Our store have the following address:

  • Stabekk Concept Store: Gamle Drammensvei 38, 1369 Stabekk

By doing the steps above you are all set – and will get an email confirmation from us as soon as we have handled the return payment. The shipping fee will not be refunded, however the return cost for this option is O NOK.

 

Please note that we do not accept other ways to return in Norway than what is specified above. 

 

 

 

 

Returns from customers outside Norway (international)

For our international customers the guidelines to return an item bought is the following:

 

  • Send your order number and which products you are returning to hello@ellaandil.com.
  • We will make a return note for you that you will receive by email.
  • Print out the label and attach it to the package.
  • Deliver your return to your nearest DHL-pickup

By doing the steps above you are all set – and will get an email confirmation from us as soon as we receive the parcel. The shipping fee will not be refunded. The return cost for international returns is 15 euro and this cost will be deducted from the original amount paid.

 

Please note that we do not accept other ways to return from our international customers than what is specified above. 

Can I exchange my product to a different item, color or size?

Please note that ella&il does not offer any exchange services. If you need a different size, color or another style you will have to make a return and place a new order.  In the matter of a return please follow the return process – see link HERE.

Having said that, we would like to remind you of the negative enviromental effects that the freights unfortunately contributes to. Therefore we ask you to try to be extra sure of the size, color or any other aspects that could lead to a return, so we can avoid any unnecessary freights.

 

Can I exchange or return products bought on sale?

Exchange policy online:

Our return and exchange policies are the same for products bought on sale or at full price. This means that we have a 30-day return policy for all our products. Please read more about our return policy HERE.

Having said that, we would like to remind you of the negative enviromental effects that the freights unfortunately contributes to. Therefore we ask you to try to be extra sure of the size, color or any other aspects that could lead to a return, so we can avoid any unnecessary freights.

Exchange policy for purchases made in Concept Stores: 

There is no refund on sale items, but we offer a 30 day exchange policy.

What shipping options do you offer?

We use the following shipping options for our Norwegian customers in our online store; Porterbuddy, Airmee, Helt Hjem, Postnord, Bring and Instabox. It will depend on what home address you have for the availability of the different shipping options listed above. The available shipping options will be updated in the ‘checkout’ as soon as you have updated the your address. For all International Customers we use DHL utland.

Having said that, we would like to remind you of the negative enviromental effects that the freights unfortunately contributes to. Therefore we ask you to try to be extra sure of the size, color or any other aspects that could lead to a return, so we can avoid any unnecessary freights. You can always contact us at hello@ellaandil.com if you have any questions regarding size/fit on a product.

 

What countries do you ship to?

We ship worldwide.

Where are your products shipped from?

All orders are shipped from our warehouse in Oslo, Norway.

When will I be charged for my order?

When the order has been placed we will also capture the total amount. If any items should be out of stock, we will refund you as soon as possible.

Where do I add my discount code?

You can add the discount code in the checkout on our website. Please see the field ‘Add voucher’. If you click this open and write your discount code. If the code is not working, please check if it has been spelled correctly and no extra spaces or characters have been added.

Can I purchase gift cards online?

You can not purchase gift cards online, however if you live nearby our own stores at Stabekk and Vinderen you are able to purchase gift cards here.

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KIDS Harper merino sweater