Privacy Policy

Rile Invest AS (Ella&il)
Org. No. 913 224 078
Lysaker Brygge 41
1366 Lysaker
Norway

For questions regarding privacy or personal data, please contact: personvern@ellaandil.no

What Personal Data We Collect

When you place an order, contact customer service, subscribe to our newsletter, or interact with our website, we may collect the following information:

• Name

• Shipping and billing address

• Phone number

• Email address

• Payment information

• Order history

• Return and complaint history

• Technical information such as IP address, browser type, and device information

Providing certain information is necessary in order to process purchases and provide our services.

How We Use Your Information

• We use your personal data to:

• Process and deliver orders

• Handle payments and refunds

• Provide customer service

• Manage returns and complaints

• Improve our website and user experience

• Send newsletters and marketing communications if you have given consent

• Prevent fraud and misuse of our services

Newsletter & Marketing

If you subscribe to our newsletter, we may send you information about new collections, launches, campaigns, and inspiration.

You may unsubscribe at any time by:

• Clicking the unsubscribe link included in our emails

• Contacting us at personvern@ellaandil.no

We use Klaviyo for email marketing and customer communication.

Payment Information

Payments are securely processed through Adyen.

Ella&il does not store complete payment card information on our own servers. Payment details are handled securely by our payment providers in accordance with applicable security standards.

Shipping & Delivery Partners

To deliver your order, we share necessary delivery information with our shipping partners, including:

• PostNord

• Bring

• DHL

• Porterbuddy

• Airmee

• Instabox

• Helt Hjem

Shared information may include:

• Name

• Delivery address

• Phone number

• Email address

Information is only shared to the extent necessary to complete delivery services.

Cookies & Website Analytics

We use cookies and similar technologies to improve website functionality, analyze traffic, personalize content, and support marketing activities.

We use services including:

• Google Analytics

• Meta Pixel

• Klaviyo

You may manage or withdraw your cookie preferences at any time through our cookie banner settings. Please note that disabling cookies may affect website functionality.

Legal Basis for Processing

• We process personal data based on:

• Fulfillment of purchase agreements

• Legal obligations

• Legitimate business interests

• Your consent, where required

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law.

Transaction data related to purchases may be stored for up to 10 years in accordance with accounting, warranty, and consumer protection requirements.

Your Rights

Under applicable privacy legislation, including the GDPR, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data

• Withdraw consent

• Object to certain types of processing

• Request data portability

• File a complaint with your local data protection authority

Requests regarding personal data may be sent to:

personvern@ellaandil.no

Sharing of Personal Data

Ella&il does not sell or share personal data with third parties for unrelated marketing purposes.

We may share information with trusted service providers who assist us in operating our website, processing payments, delivering orders, or providing marketing and analytics services. All partners are required to process personal data securely and in accordance with applicable privacy laws.

Security

We take information security seriously and use appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any significant updates will be published on this page.

Contact

If you have questions regarding this Privacy Policy or how we process personal data, please contact us:

personvern@ellaandil.no

Rile Invest AS (Ella&il)
Lysaker Brygge 41
1366 Lysaker
Norway