Customer service (full-time)
ella&il is experiencing rapid growth and is now looking for a dedicated person to strengthen their Customer Service full-time. This is a very important role for the brand as customers always comes first. In this role you will be able to take part of a very exciting journey for the brand going forward.
Tasks:
- Provide good service and answer inquires to our customers via e-mail, chat, phone and social media
- Be helpful with product-, order- and complaint questions
- Development and follow-up of KPIs to ensure a good customer experience
- Follow up the waiting list on our website
- Ensure that routines are followed and further developed in an efficient way
- Maintaining a positive, empathetic, and professional attitude towards customers at all times
- Keeping records of customer interactions, transactions, comments, and complaints
- Providing feedback on the efficiency of the customer service process
Qualifications:
- Relevant work experience from a similar role is valuable
- Being proficient in the Office package
- Good Norwegian and English communication skills
Personal skills:
- Be self-driven and having the entrepreneurial spirit to take ella&il for further growth
- Be a problem solver and resolve issues in an efficient way
- The ability to work in teams
- Have a strong work capacity, being able to work in a fast-paced environment
What can we offer you:
- A young and dynamic team
- Being part of an organization with strong growth ambitions
- Opportunity for training during working hours
- Telephone bill is covered
- Opportunity for bonus in addition to salary
- Purchase of goods with a staff discount
- A safe and fun environment
Please send CV and motivational letter to lene@ellaandil.com. Applications will be evaluated continuously as we receive them. If you have any questions regarding the position, please contact Lene Holmen-Jensen at +47 93 49 47 32