TERMS & CONDITIONS
GENERAL INFORMATION
These terms and conditions apply to all sales of goods and services from www.ellaandil.com to consumers. ella&il do not guarantee that all items in the webshop are in stock at all times. If the consumer has bought an item that is unavailable, ella&il reserves the right to cancel the order from the consumer. In this case, the consumer will be contacted by ella&il.
DELIVERY TERMS
ella&il will handle all orders within 2-5 working days.
Norway
ella&il offers free shipping over 1699KR within Norway and abroad free shipping for orders over 180 EUR. Orders will arrive at the customer’s postal address within 2-5 days* from the day the shipping confirmation is received by the consumer.
RETURN & EXCHANGE
If the buyer wants to return an order they need to fill this return form. We do not provide the costs for transportation of your return. The item must always be delivered back to ella&il in the same condition and original packaging as when it was received.
If the buyer experience defects on an item bought from ellaandil.com they need to submit a mail to hello@ellaandil.com or fill out this return form. A photograph and explanation of the defect need to be included. ella&il will reply to all emails within one working day.
TAXES & DUTIES
Norway
All prices in the webshop are shown in NOK and therefore include Norwegian VAT of 25%. Rile Invest AS, Org nr: 913224078
Sweden
Our Swedish costumers pay in SEK, and the price include Swedish VAT of 25%. Ella&il AB, Org.nr: 559364-9030
International
We now ship abroad! For all international costumers (except Sweden) prices are in EUR, and all duties are paid. Rile Invest AS, Org nr: 913224078
PAYMENT INFORMATION
ella&il accept the following payment cards in the webshop; Visa and Mastercard via Klarna and Stripe. Payment is debited from the buyer’s card once the order is placed.
CUSTOMER SERVICE
ella&il are always prioritizing their customers and will be happy to assist at any time. Send an email to hello@ellaandil.com for any inquiries.