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Delivery & Returns

Dear Customer, thank you for purchasing products from ella&il. If you are not 100% satisfied with your purchase, return it within 30 days of receipt and in saleable condition for a refund or like-for-like exchange. All returns should be in ‘as new’ condition, both unwashed and unworn. Returns and exchanges are only accepted for items purchased directly from www.ellaandil.com or one of our stores. For items bought from one of our retail partners, please contact them directly to arrange an exchange or refund. We kindly offer easy returns in the bottom of this page. 

RETURNS

NORWEGIAN CUSTOMERS
  1. Register your return online in the form below.
    Put the unused and unwashed products in appropriate packaging (make sure the hangtags are still on).
  2. Norway: Drop off the package at a Postnord post office – make sure the package gets registered. (Save/take a photo of your receipt when you deliver your package.)
  3. For purchases in Norway, the return costs is 129KR and abroad return costs is 15 EURO.

 

RETURN HERE:

 

INTERNATIONAL CUSTOMERS
  1. Send your order number and which products you are returning to hello@ellaandil.com.
  2. We will make a return note for you that you will receive by email.
  3. Print out the label and attach it to the package.
  4. Deliver your return to your nearest DHL-pickup
  5. For purchases in Norway, the return costs is 129KR and abroad return costs is 15 EURO.