After placing an order, you will receive an email confirmation to the email address registered for the purchase. This email has got ‘Order Confirmation’ in the subject field and should be received within 24 hours from order placement. If you fail to receive such an order confirmation, please check your junk folder. If you do not find this ‘Order Confirmation’ in your mailbox, please contact us at hello@ellaandil.com.

After placing an order, you will receive an email confirmation to the email address registered for the purchase. This email has got ‘Order Confirmation’ in the subject field and should be received within 24 hours from order placement. If you fail to receive such an order confirmation, please check your junk folder. If you do not find this ‘Order Confirmation’ in your mailbox, please contact us at hello@ellaandil.com.

An order cannot be changed or cancelled after it has been placed on our website. Our warehouse in Oslo processes the orders placed on our website continuously and we strive to deliver all orders as quickly as possible.  Consequently, we are not able to cancel or change your order at this time as it has been handled too far in the process. You are of course welcome to return the process within 30 days of purchase. Please click HERE to read more about our return process.

ella&il offer a 30-day return policy for our customers. This also applies to items bought on sale. Please make sure that the product(s) must be returned in their original condition with all original tags and hangtags attached. The product(s) also needs to be unused and undamaged. If you have ordered multiple products, make sure to put them in their original plastic bag. Returns are closely inspected upon delivery, and we reserve the right to refuse any item(s) that do not match the above criteria’s. Please note that if you have purchased an ella&il item from another retailer, please consult directly with the retailer in regard to their policies. ella&il is not responsible for products purchased from other retailers.

We have one guideline for returning orders within Norway and a different guideline if you are an international customer wanting to return a product.

Returns within Norway

There are two different options for returning the item(s) in Norway:

1. Send the item(s) back to our warehouse
2. Deliver the item(s) directly to our own stores at Stabekk or Vinderen

1. Send the item(s) back to our warehouse

You have 30 days from when you received your order to ship it back to our warehouse. The return is made by doing the following:

• Register your return online at www.ellaandil.com/delivery-and-returns/
• Fill out the form and receive a QR code and your receipt for the return
• Deliver the package at PostNord post office and show them your QR code. They will make a return label for you
• Make sure the package gets registered

By doing the steps above you are all set – and will get an email confirmation from us as soon as we receive the parcel. The shipping fee will not be refunded. The return cost is 129 NOK and this cost will be deducted from the original amount paid.

2. Deliver the item(s) directly to our own stores at Stabekk or Vinderen

The second option is to return your item(s) directly back to our stores at Stabekk or Vinderen. You have 30 days from when you received your order to deliver it back to one of our stores. Our stores have the following addresses:

• Stabekk Concept Store: Gamle Drammensvei 38, 1369 Stabekk
• Vinderen store: Slemdalsveien 72, 0373 Oslo

By doing the steps above you are all set – and will get an email confirmation from us as soon as we have handled the return payment. The shipping fee will not be refunded, however the return cost for this option is O NOK.

Please note that we do not accept other ways to return in Norway than what is specified above. 

Returns from customers outside Norway (international)

For our international customers the guidelines to return an item bought is the following:

• Send your order number and which products you are returning to hello@ellaandil.com.
• We will make a return note for you that you will receive by email.
• Print out the label and attach it to the package.
• Deliver your return to your nearest DHL-pickup

By doing the steps above you are all set – and will get an email confirmation from us as soon as we receive the parcel. The shipping fee will not be refunded. The return cost for international returns is 15 euro and this cost will be deducted from the original amount paid.

Please note that we do not accept other ways to return from our international customers than what is specified above. 

Please note that ella&il does not offer any exchange services. If you need a different size, color or another style you will have to make a return and place a new order.  In the matter of a return please follow the return process – see link HERE.

Having said that, we would like to remind you of the negative enviromental effects that the freights unfortunately contributes to. Therefore we ask you to try to be extra sure of the size, color or any other aspects that could lead to a return, so we can avoid any unnecessary freights.

Our return and exchange policies are the same for products bought on sale or at full price. This means that we have a 30-day return policy for all our products. Please read more about our return policy HERE.

Having said that, we would like to remind you of the negative enviromental effects that the freights unfortunately contributes to. Therefore we ask you to try to be extra sure of the size, color or any other aspects that could lead to a return, so we can avoid any unnecessary freights.

We use the following shipping options for our Norwegian customers in our online store; Porterbuddy, Airmee, Helt Hjem, Postnord, Bring and Instabox. It will depend on what home address you have for the availability of the different shipping options listed above. The available shipping options will be updated in the ‘checkout’ as soon as you have updated the your address. For all International Customers we use DHL utland.

Having said that, we would like to remind you of the negative enviromental effects that the freights unfortunately contributes to. Therefore we ask you to try to be extra sure of the size, color or any other aspects that could lead to a return, so we can avoid any unnecessary freights. You can always contact us at hello@ellaandil.com if you have any questions regarding size/fit on a product.

We ship worldwide.

All orders are shipped from our warehouse in Oslo, Norway.

When the order has been placed we will also capture the total amount. If any items should be out of stock, we will refund you as soon as possible.

You can add the discount code in the checkout on our website. Please see the field ‘Add voucher’. If you click this open and write your discount code. If the code is not working, please check if it has been spelled correctly and no extra spaces or characters have been added.

You can not purchase gift cards online, however if you live nearby our own stores at Stabekk and Vinderen you are able to purchase gift cards here.